Privacy Policy

Last updated: 26 October 2026

This policy explains how Data Room Supplies Ltd, trading as Data Room Direct (“DRD”, “we”, “us”), collects and uses personal information when you visit www.dataroomdirect.com, contact us, request a quotation or place an order.

1. Who we are and how to contact us

Data Room Supplies Ltd is responsible for the personal information described in this policy.

Data Room Supplies Ltd trading as Data Room Direct
Suites 7–8, High Oak Business Centre
Westmill Road, Ware
Hertfordshire, SG12 0EF
Email: info@dataroomdirect.com
Telephone: 0800 852 1010

2. Information we collect

  • Enquiries and quotations: your name, business details, email address, telephone number, delivery requirements and any information you include in a message or form.
  • Orders and accounts: billing and delivery details, products ordered, order history, payment status and communications about your order. Payments are processed by the payment provider you choose; we do not ask you to send full card details to us by email.
  • Website and device information: information such as IP address, browser and device details, pages visited, referral source and cookie choices, where collected by the website, security tools or analytics technologies.
  • Marketing preferences: whether you have chosen to receive marketing emails and your response to those communications.

3. How and why we use your information

  • To answer enquiries, prepare quotations, process orders and payments, arrange delivery and provide after-sales support. This is necessary to take steps at your request or perform our contract with you.
  • To keep business, tax and transaction records and meet legal obligations.
  • To protect the website, prevent fraud, resolve disputes and improve our products and services. We do this where we have a legitimate interest and that interest does not override your rights.
  • To send marketing by email where you have consented or where the law allows it. You can opt out at any time using the unsubscribe link or by contacting us.
  • To understand how visitors use the website and improve its performance. Where consent is required for analytics cookies or similar technologies, we rely on your cookie choice.

4. Who we share information with

We share only the information needed for the relevant task with service providers and other organisations that help us operate the business. These may include our website and hosting providers, payment providers such as Opayo and PayPal when selected, manufacturers or suppliers and delivery companies fulfilling an order, email and marketing services such as Mailchimp, analytics services such as Google Analytics and Google Tag Manager, and live-chat services such as Olark. We may also disclose information to professional advisers, regulators or public authorities where required by law or needed to protect our legal rights.

We do not sell personal information.

5. Cookies and similar technologies

Our website uses cookies and similar technologies to support essential website and shopping functions, remember your preferences and, where enabled, measure website use. The cookie notice on the site explains the cookies and categories in use. You can use “Cookie Settings” to review or change your choices. Your browser also lets you block or delete cookies, though this may affect how parts of the shop work.

6. How long we keep information

We keep personal information only for as long as it is needed for the purpose for which it was collected, including to provide services, maintain business and accounting records, deal with queries or disputes, and meet legal requirements. Retention periods depend on the type of information and the reason we hold it. When it is no longer needed, we securely delete it or anonymise it.

7. International transfers

Some service providers may process information outside the United Kingdom. Where personal information is transferred internationally, we use a recognised legal transfer mechanism or other safeguards required by data protection law.

8. Your data protection rights

Depending on the circumstances, you can ask us to provide a copy of your personal information, correct it, erase it, restrict or object to its use, or provide it in a portable format. If we rely on consent, you can withdraw that consent at any time. You can also opt out of direct marketing at any time. These rights are subject to legal conditions and exceptions. We will not charge a fee for a request unless the law allows us to do so.

To make a request, email info@dataroomdirect.com. We may need to confirm your identity before responding.

9. Security

We use appropriate technical and organisational measures to protect personal information. No method of transmitting or storing information online is completely secure, but we work to prevent unauthorised access, loss or misuse.

10. Complaints

Please contact us first if you have a concern about how we use your information. You also have the right to complain to the UK Information Commissioner’s Office (ICO) at ico.org.uk/make-a-complaint.

11. Changes to this policy

We may update this policy when our website, services or data practices change. The latest version will be published on this page with its updated date.