Terms & Conditions of Sale
These Terms & Conditions apply to goods and services supplied by Data Room Direct / Data Room Supplies Ltd (“DRD”, “we”, “us”). They should be read with our Returns, Cancellations & Refunds Policy. Nothing in these terms excludes or restricts rights which cannot legally be excluded.
1. Business and consumer customers
A “Business Customer” purchases wholly or mainly for a trade, business, craft or profession. A “Consumer” is an individual purchasing wholly or mainly outside those purposes. Some provisions below apply differently to Consumers and Business Customers and are identified accordingly.
2. Quotations and orders
Quotations are invitations to place an order and, unless stated otherwise, are valid for 30 days. An order is accepted when we issue written acceptance, dispatch the goods, or otherwise expressly confirm acceptance. We may decline an order before acceptance.
The customer is responsible for checking product references, specifications, dimensions, quantities, colours, voltages, connector types and other requirements before ordering. Where drawings or specifications are supplied for approval, the customer is responsible for checking them before approval.
3. Prices, VAT and website information
Unless stated otherwise, quoted trade prices exclude VAT and delivery. Website prices will be charged as displayed at checkout, subject to correction of obvious pricing or description errors before the contract is concluded. We will contact the customer if an obvious error affects an order rather than knowingly supply at an erroneous price.
Product photographs, drawings and descriptions are illustrative unless expressly incorporated into the contract. Manufacturers may make minor technical or cosmetic changes that do not materially affect function or specification.
4. Payment
Payment is due in accordance with the quotation, proforma invoice, website checkout or agreed credit-account terms. Where an order is supplied on a proforma basis, manufacture, allocation or dispatch may be held until cleared funds are received.
For Business Customers with agreed credit terms, overdue sums may attract statutory interest, fixed compensation and reasonable recovery costs to the extent permitted by the Late Payment of Commercial Debts (Interest) Act 1998 and associated legislation.
5. Delivery
Delivery dates and lead times are estimates unless we expressly agree a guaranteed date in writing. We will use reasonable endeavours to meet estimated dates but are not responsible for delay caused by events outside our reasonable control.
Products may be dispatched directly by a manufacturer, distributor or other fulfilment partner. Delivery to the address stated on the order constitutes delivery to the customer.
Unless otherwise shown at checkout or agreed in writing, UK mainland carriage charges are advised at quotation or checkout. Current standard website delivery pricing may vary by product, destination, size and service.
6. Inspection, shortages and transit damage
Business Customers should inspect goods promptly on delivery and notify us as soon as reasonably possible of shortages, incorrect goods or visible transit damage. Where practicable, visible damage should be recorded on the carrier’s documentation and supported with photographs.
Consumers should also inspect goods promptly, but nothing in this clause limits statutory consumer rights.
7. Risk and title – Business Customers
Risk in goods passes to the Business Customer on delivery. Title to goods does not pass until we have received in full all sums due for those goods. Until title passes, the customer must take reasonable care of the goods and must not deliberately dispose of them in a manner intended to defeat our ownership rights. This clause is subject to applicable insolvency and other law.
8. Cancellation and returns – Business Customers
Business Customers have no automatic change-of-mind right to cancel correctly supplied goods after acceptance or dispatch. Cancellation or return requires our prior written approval.
Where we accept a discretionary business return, the customer is responsible for return carriage unless agreed otherwise and a restocking, handling or supplier return charge of up to 35% of the net product value may be deducted. The actual charge may depend on the product and manufacturer or supplier return conditions.
Our full return requirements are set out in our Returns, Cancellations & Refunds Policy.
9. Special-order and bespoke goods
Products made, modified, configured or specially sourced to customer requirements, including non-standard colours, dimensions or configurations, may not be cancellable or returnable once manufacture, configuration or procurement has commenced, except where required by law or where goods are faulty or incorrectly supplied.
Business Customers may be liable for costs incurred before cancellation and, where cancellation is no longer reasonably possible, for the contract price.
10. Consumer cancellation rights
Consumers purchasing at a distance may have a statutory right to cancel most orders within 14 days after receipt under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Details, return arrangements, exclusions and refund procedures are set out in our Returns, Cancellations & Refunds Policy.
No provision in these terms removes or reduces a Consumer’s statutory rights.
11. Faulty goods and warranties
Products may carry a manufacturer’s warranty, the duration and terms of which vary by product. Any manufacturer’s warranty is additional to, and does not replace, statutory rights that apply to Consumers.
If goods appear faulty, contact us before returning them. We may require reasonable diagnostic information, photographs, serial numbers or testing and may direct the return to the relevant manufacturer or service centre.
For Business Customers, unless expressly agreed otherwise, our obligation for a proven manufacturing defect will normally be to facilitate repair, replacement or credit as appropriate under the applicable manufacturer warranty, subject to the limitations of liability below and rights that cannot lawfully be excluded.
12. Liability – Business Customers
Nothing in these terms limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be limited or excluded.
For Business Customers, to the fullest extent permitted by law, we will not be liable for indirect or consequential loss, loss of profit, loss of revenue, loss of business, loss of anticipated savings, loss of data or loss of goodwill arising from the contract.
Subject to liabilities that cannot legally be limited, our aggregate liability to a Business Customer arising from a particular order will not normally exceed the total net amount paid or payable to us for that order. This limitation does not apply where a different limitation is expressly agreed in writing.
13. Consumer rights and liability
Nothing in these terms excludes or restricts our liability or obligations to Consumers where doing so would be unlawful, including rights relating to goods that are faulty, not as described, not fit for purpose or otherwise fail to conform to the contract.
14. Events outside our control
We are not responsible for failure or delay caused by circumstances outside our reasonable control, including transport disruption, supplier or manufacturer delays, shortages, industrial action, utility or network failures, fire, flood, severe weather, epidemic, government action, import/export restrictions or similar events. This clause does not remove statutory rights that cannot be excluded.
15. Intellectual property
All intellectual property in our website, original text, graphics and other DRD materials remains owned by us or our licensors. Manufacturer names, trademarks, images and technical materials remain the property of their respective owners.
16. Data protection
Personal information is handled in accordance with our Privacy Policy and applicable UK data-protection law.
17. Severability and waiver
If any provision is found invalid or unenforceable, the remaining provisions continue in effect. A delay or failure by us to enforce a right does not waive that right.
18. Governing law
For Business Customers, contracts are governed by the laws of England and Wales and the courts of England and Wales have exclusive jurisdiction, unless otherwise agreed in writing.
Consumers retain any mandatory rights concerning applicable law and jurisdiction available to them under consumer law.
19. Contact
Data Room Direct / Data Room Supplies Ltd
Email: info@dataroomdirect.com
Telephone: 0800 852 1010
Last updated: 30 September 2026.
